Payment Terms & Conditions
1. Eligibility for Returns
We accept returns under the following conditions:
The item must be unused, in its original condition, and in the original packaging.
The return request must be initiated within [1] days of receiving the product.
Perishable or customized items may not be eligible for returns.
2. Non-Returnable Items
Certain products cannot be returned, including:
Live plants once delivered in healthy condition.
Products damaged due to improper care or mishandling.
Gift cards or promotional items.
3. Return Process
To initiate a return:
- Contact Us: Email us at info@desertflora.ae or call +971563011450 with your order details and reason for return.
- Approval & Instructions: If your return is approved, we will provide instructions on how to send the product back.
- Return Shipping: Customers are responsible for return shipping costs unless the product was defective or incorrect.
4. Refund Policy
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within [7] days to your original payment method.
Shipping charges (if applicable) are non-refundable.
5. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us within [7] days with clear photos. We will arrange a replacement or refund at no additional cost.
6. Cancellations
Orders can be canceled within [1] hours of purchase for a full refund.
Once the order is processed, it cannot be canceled.
7. Contact Us
+971563011450
info@desertflora.ae
P.O.BOX:38000 Dubai-UAE